Privacy Policy


Last updated: 12/05/2025

Thank you for visiting our website. We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, purchase our digital sewing products, or communicate with our team.

By accessing this website, you agree to the terms described in this Privacy Policy.


1. Information We Collect

We collect certain types of information in order to operate our business, provide our digital services, and ensure a safe and efficient experience for our customers.

A. Information You Provide to Us

When you make a purchase, create an account, or contact us, you may provide:

  • Full name

  • Email address

  • Billing information

  • Order details

  • Any information you include in support messages

B. Information Collected Automatically

When you browse our website, we automatically collect:

  • IP address

  • Browser type and version

  • Device information (desktop, mobile)

  • Website usage data (pages viewed, time spent, clicks, etc.)

  • Referring website or ad source

This information helps us improve website performance and maintain security.

C. Payment Information

Payments are processed securely through third-party gateways such as Stripe or PayPal.
We do not store or have access to your credit card number, security code, or banking information.

All payment data is encrypted and processed exclusively by the chosen payment provider in accordance with their policies.


2. How We Use Your Information

We use your data for legitimate business purposes, including:

A. Order Processing

  • Delivering digital sewing patterns and downloadable files

  • Sending order confirmations and access links

  • Providing lifetime access updates

B. Customer Support

  • Responding to questions or technical issues

  • Resolving access, download, or payment concerns

C. Service Improvement

  • Enhancing the clarity and functionality of our digital products

  • Improving website performance and navigation

  • Identifying and preventing website errors or fraudulent activity

D. Communication

We may send:

  • Product updates

  • New pattern announcements

  • Important service notices

  • Support replies

You may unsubscribe from promotional emails at any time.


3. Legal Basis for Processing (GDPR Compliance)

If you reside in the EU/EEA, we process your personal data under one or more of the following legal grounds:

  • Performance of a contract: delivering your digital purchase

  • Legitimate interest: improving our services

  • Consent: when signing up for our newsletter

  • Legal obligation: record-keeping for tax and accounting


4. Sharing Your Information

We do not sell, trade, or rent your personal information.

We only share your data with trusted service providers when necessary to operate our business, including:

  • Payment processors (Stripe, PayPal)

  • Cloud storage (Google Drive)

  • Email delivery services

  • Website analytics providers

All third-party partners are required to protect your data according to legal standards.


5. Data Storage & Security

We use industry-standard security measures to protect your personal information, including:

  • SSL/HTTPS encryption

  • Secure servers and firewalls

  • Restricted data access

  • Encrypted backup systems

Although no online service is 100% secure, we take every reasonable step to safeguard your information.


6. Data Retention

We retain your information for as long as necessary to:

  • Deliver lifetime access to your digital files

  • Maintain accurate purchase records

  • Comply with legal and tax requirements

If you wish to delete your data, you may contact us at any time.


7. Your Rights

Depending on your location, you may have the right to:

  • Request access to your personal data

  • Correct inaccurate information

  • Request deletion of your data (where legally permissible)

  • Withdraw consent to marketing emails

  • Request a copy of your stored information

To exercise these rights, contact us at: [yourstoreemail]


8. Cookies & Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Save your preferences

  • Analyze website traffic

  • Enhance user experience

You may disable cookies in your browser settings, but some features may not function properly.


9. Children’s Privacy

Our website and digital products are not intended for children under 16.
We do not knowingly collect personal information from minors.

If you believe a minor has provided us with personal data, please contact us so we can remove it.


10. Digital Product Access

When you purchase a digital product, your email address is used to:

  • Deliver download links

  • Provide access to updates

  • Assist you with lost or damaged files

It is your responsibility to ensure your email is correct at checkout.


11. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with a new “Last Updated” date.

Continued use of the website indicates acceptance of the updated terms.


12. Contact Information

If you have any questions about this Privacy Policy or your personal data, you may contact us at:

contact@artisanictouch.com

We aim to respond within 24–48 hours.

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