Refund Policy

Last Updated: 12/11/2025

Thank you for choosing Fantasy Sewing Bundle. We want every creator to feel confident and excited about their digital purchase. Because our products are delivered instantly and contain downloadable files, this Refund Policy explains the limited circumstances under which refunds may be granted.

By purchasing from our website, you agree to the terms outlined below.


1. Digital Nature of Products

All items sold through our store are digital sewing patterns, guides, and downloadable materials.
No physical products are shipped, and access is granted immediately after payment.

Because digital files cannot be “returned,” all sales are considered final by default.


2. 14-Day Creative Confidence Guarantee

Although our digital products are non-returnable, we want you to feel completely safe trying them.
That’s why we offer a 14-day satisfaction guarantee.

You may request a refund within 14 days of your purchase date if:

  • You genuinely feel the product did not meet your expectations

  • You have not violated or attempted to violate our license terms

  • You have not shared, distributed, or uploaded the files

  • Your request is made in good faith

This guarantee is designed to protect honest customers — not to enable the misuse of downloadable products.


3. Cases Where Refunds Cannot Be Granted

We cannot issue refunds in the following situations:

  • You downloaded the files but changed your mind

  • You purchased the product by mistake

  • You expected physical items instead of digital files

  • You experienced technical issues related to your printer, device, or software

  • You used the files, printed them, or incorporated them into a project

  • You shared the digital files with others

  • You request a refund after the 14-day window has passed

Fraudulent claims, attempted chargebacks, or dishonest refund requests may result in account termination.


4. Accidental Duplicate Purchases

If you accidentally purchased the same product twice, we will gladly refund the duplicate order after verifying:

  • The two purchases occurred on the same account or email

  • The files have not been downloaded for both orders


5. File Access or Download Issues

If you experience download problems or cannot access your files:

  • We will re-send your download link

  • We will help you troubleshoot file access

  • We can manually deliver your files via email if needed

These situations do not qualify for refunds, but we will ensure you receive everything you purchased.


6. Unauthorized Transactions

If you believe a purchase was made without your authorization, contact us immediately.
We may require verification to protect both you and our business.

For payments made through PayPal or Stripe, their dispute procedures may also apply.


7. How to Request a Refund

To request a refund within the eligible 14-day period, please contact us at:

contact@artisanictouch.com

Include the following information:

  1. Full name

  2. Order number

  3. Email used at checkout

  4. Reason for requesting the refund

Our team will review your request within 48 hours and respond promptly.


8. Chargebacks

Before initiating a chargeback through your bank, PayPal, or Stripe, you must contact us first.
Unauthorized or fraudulent chargebacks may result in:

  • Removal of access to all files

  • Permanent account restrictions

  • Submission of evidence to the payment processor

We always resolve legitimate issues directly and fairly.


9. Policy Changes

We may update this Refund Policy at any time to reflect changing business needs or legal requirements.
The most current version will always be available on our website.

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